Delete your BetterMiles account

This page applies to the BetterMiles app on Google Play and the App Store. You can delete your account at any time, in the app or by email.

Option 1: Delete your account in the app

1. Open the BetterMiles app and sign in.
2. Tap the person icon in the bottom bar to open your profile tab.
3. Tap the gear icon at the top of the screen to open Settings.
4. Scroll to the bottom and tap Delete account.
5. Tap Delete account again to confirm.

Deletion takes effect immediately and signs you out. It cannot be undone.

Option 2: Ask us by email

If you no longer have the app, email support@bettermiles.org from the email address you registered with, using the subject "Delete my BetterMiles account". We will confirm your request and complete it within 30 days.

What is deleted

When you delete your account in the app, we immediately and permanently delete:

• Your sign-in account: your login credentials, your Apple or Google sign-in link, and all active sessions.
• Your name, email address, profile photos and the device details the app stored.
• Your Community posts, your ranking history and your app usage records.

Your email address is released, so you can register again later as a new account.

What is kept, and for how long

To keep the results of the events, teams and charities you took part in accurate, we keep the following, with no name, email address, photo or sign-in linked to it:

• The activity records you logged, such as distance and date, which stay in the team, charity and event totals.
• Your Community comments and likes, shown under an anonymous name such as "User 1234".

Copies in our backups and system logs are deleted automatically within 7 days.

If you email us under Option 2, we do the same deletion for you.

Questions

See our Privacy Policy, or contact us at support@bettermiles.org.