Frequently Asked Questions

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  • Click HERE to open the UserGuide for detailed explanations, screenshots and more

  • BetterMiles captures your movement in two complementary ways:

    1. GPS tracking (real-time activities)

    • Accessible from the Activity tab → “Record”

    • Used when you actively start a walk, run, or ride

    • Tracks your activity live (distance, duration, route)

    👉 Once you finish the activity, it is:

    • Immediately reflected in Rankings

    • Visible across the app right away

    • Saved in your My Activity / History

    2. Pedometer tracking (background steps)

    • Automatically tracks your steps throughout the day

    • Works without opening the app

    • Converts steps into distance

    👉 Unlike GPS:

    • Distance is not reflected instantly

    • It is consolidated and displayed at the end of the day (or early next day)

    • It appears in My History as a “pedometer activity”

    Where to see your activity

    Go to “My Activity” / “My History”:

    • GPS activities → appear immediately

    • Pedometer activity → appears once daily (after consolidation)

    • Your pedometer steps are never lost

    • However, to ensure your activity is reflected in rankings and across the app, it is recommended to open the app daily (especially Rankings)

    • Each day, your steps are logged and visible once processeddescription

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.