Frequently Asked Questions

An innovative student-led multi-schools initiative promoting physical activity, friendly competition and charitable mindset.

Rankings tab → Leaderboards for teams, sub-teams and individuals. Challenge tab → Overview of the event: countdown, charts and key stats. Activity tab → Your miles and today's donation, with Today / My History / All History views and a "Sync now" button to refresh your latest distance. Giving tab → Donations unlocked for each charity and the Sponsor pledge. Profile tab → Your settings, selected charity and the Help button (chatbot).

BetterMiles doesn't record your activity itself, it reads the distance from your phone's health app and turns it into miles and donations. There's nothing to start or stop. iPhone: Apple Health records your distance automatically (Walking + Running Distance, and Cycling). Just carry your phone while you move. Android: BetterMiles reads your distance from Health Connect, which only has data when a fitness app feeds it. Install a fitness app that writes to Health Connect (Google Fit works on any Android phone), keep it recording, and connect it to Health Connect with Distance enabled. Your daily miles are the total distance since midnight, every walk, errand and run counts. Open the Activity tab and tap "Sync now" to refresh.

Open the Activity tab. "Today" shows your miles so far today (tap "Sync now" to refresh).

First, open the Activity tab and tap "Sync now", and give health data a couple of minutes. iPhone: Carry your phone while moving and make sure BetterMiles has Health permission (Settings → Health → Data Access & Devices → BetterMiles → turn on Distance). Cross-check Apple Health → Walking + Running Distance for today. Android: Zero miles almost always means Health Connect is empty. Install a fitness app that feeds Health Connect (Google Fit is simplest), keep it recording with Distance enabled, and confirm BetterMiles has Health Connect permission (Health Connect → App permissions → BetterMiles → Distance). If it still doesn't show, check it appears in your health app first, if it's not there, BetterMiles can't read it.

Yes, and you absolutely should! Every mile counts, and your daily distance (walking, errands, your commute) all adds up.

Open the app daily to sync your data and encourage teammates to participates!!

No. Your distance is stored by your phone's health app (Apple Health / Health Connect), and BetterMiles re-reads recent days when you sync.

No. Your phone's health app records your distance on its own, you don't need BetterMiles open while you move.

Every mile you complete contributes to unlocking part of the amount donors are pledging to the challenge.

It's a good idea to review the User Guide available in this FAQ for a full walkthrough. You can also tap the floating Miles button on any screen, or go to the "Me" tab → the gear icon → Help, to open the in-app chatbot "Miles", available 24/7 to answer any questions.

Yes. Go to the "Me" tab → the gear icon → tap the Charity card and pick a new one. The miles you have already earned stay with the charity they were earned for, and only your new miles go to the new choice. You can make one change per day.

Yes, in the same place: "Me" tab → the gear icon → tap the Team or Sub-team card. Choosing a new team asks you to pick a sub-team for it as well. As with charities, everything you have already earned stays with the team it was earned for, and only new miles count towards the new one.

Donations are allocated based on the miles contributed by participants who selected each charity.

The challenge runs until the end date shown in the Challenge tab, where a countdown timer is displayed.

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We just started BetterMiles and look to improve, your feedback matters. Please share feedback at support@bettermiles.org.