Frequently Asked Questions

A team-based, friendly competition where your physical activity (walking, running, cycling) helps unlock up to $50,000 in donations pledged by JPMorgan to charities chosen by participants.

Click HERE to open the UserGuide for all detailed explanations, screenshots and more.

BetterMiles doesn't record your activity itself, it reads the distance from your phone's health app and turns it into miles and donations. There's nothing to start or stop. iPhone: Apple Health records your distance automatically (Walking + Running Distance, and Cycling). Just carry your phone while you move. Android: BetterMiles reads your distance from Health Connect, which only has data when a fitness app feeds it. Install a fitness app that writes to Health Connect (Google Fit works on any Android phone), keep it recording, and connect it to Health Connect with Distance enabled. Your daily miles are the total distance since midnight, every walk, errand and run counts. Open the Activity tab and tap "Sync now" to refresh.

Rankings tab → Leaderboards for teams, sub-teams and individuals. Challenge tab → Overview of the event: countdown, charts and key stats. Activity tab → Your miles and today's donation, with Today / My History / All History views and a "Sync now" button to refresh your latest distance. Giving tab → Donations unlocked for each charity and the Sponsor (JPMorgan) pledge. Profile tab → Your settings, selected charity and the Help button (chatbot).

All profits go to St. Jude Children's Research Hospital. Wear it. Rep it. Fuel the Challenge. Get your Tee here.

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Open the Activity tab. "Today" shows your miles so far today (tap "Sync now" to refresh). "My History" lists your daily distance, and "All History" shows the wider activity feed. Today's number updates after a sync; the finalized daily total settles after the day ends.

First, open the Activity tab and tap "Sync now", and give health data a couple of minutes. iPhone: Carry your phone while moving and make sure BetterMiles has Health permission (Settings → Health → Data Access & Devices → BetterMiles → turn on Distance). Cross-check Apple Health → Walking + Running Distance for today. Android: Zero miles almost always means Health Connect is empty. Install a fitness app that feeds Health Connect (Google Fit is simplest), keep it recording with Distance enabled, and confirm BetterMiles has Health Connect permission (Health Connect → App permissions → BetterMiles → Distance). If it still doesn't show, check it appears in your health app first, if it's not there, BetterMiles can't read it.

Yes, and you absolutely should! Every mile counts, and your daily distance (walking, errands, your commute) all adds up. Just make sure your phone's health app is recording: on iPhone that's automatic with Apple Health; on Android, use a fitness app that feeds Health Connect (e.g. Google Fit). It's a collective team effort, taking part matters more than being the fastest.

Open the app daily to sync your data and encourage teammates to participates!! This is a collective effort, team participation drives impact.

No. Your distance is stored by your phone's health app (Apple Health / Health Connect), and BetterMiles re-reads recent days when you sync, so you won't lose miles. Opening the app and tapping "Sync now" simply refreshes your latest totals and the rankings, good to do daily, but your activity isn't lost if you don't.

No. Your phone's health app records your distance on its own, you don't need BetterMiles open while you move (just carry your phone, and on Android keep your fitness app recording to Health Connect). Open BetterMiles afterwards and tap "Sync now" to see your updated miles and rankings.

Every mile you complete contributes to unlocking part of the $50,000 pledged by JPMorgan. The more the community moves, the more funding is unlocked for charities.

It's a good idea to review the User Guide available in this FAQ for a full walkthrough. You can also tap the floating Miles button on any screen, or go to the "Me" tab → the gear icon → Help, to open the in-app chatbot "Miles", available 24/7 to answer any questions.

Yes. Go to the "Me" tab → the gear icon → tap the Charity card and pick a new one. The miles you have already earned stay with the charity they were earned for, and only your new miles go to the new choice. You can make one change per day.

Yes, in the same place: "Me" tab → the gear icon → tap the Team or Sub-team card. Choosing a new team asks you to pick a sub-team for it as well. As with charities, everything you have already earned stays with the team it was earned for, and only new miles count towards the new one.

Donations are allocated based on the miles contributed by participants who selected each charity. More miles for a charity = larger share of the unlocked funds.

BetterMiles is a non-profit initiative, created and funded personally by Lysandre Bouvard, a JPMorgan employee, to bring people together through movement and impact. For more info, check out our site www.BetterMiles.org/ourstory. We're constantly improving, your feedback matters. Reach out to me for constructive feedback at support@bettermiles.org. Enjoying the app? Please leave a 5★ rating on the App Store or Google Play, it helps us grow and do more good. Thank you for being part of it 🙌